Hotel Front Desk Training Checklist

Was made within 5 feet.

Hotel front desk training checklist.

Difference between hotel and motel front desk high balance credit limit report. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Latest hotel staff training. Check if all hotel areas and facilities are clean organized and in good working condition.

Hotel front desk training checklist circa 2015 by doug kennedy. Take a moment to review these steps to improve front office organization. It will not only have an immediate and visible impact on your team morale and guest satisfaction scores but it will also assist in keeping the entire property running smoothly. Staff well groomed uniformed name tagwas present.

Guest was acknowledged with eye contact and smile within 10 feet. Training hotel front office staff do s and don t for front desk agent or front desk staff. Today s news automatically receive your food products and update your costs in seconds with clear sky software s interface to cheney brothers. Formats hotel sop s staff training tips job descriptions and more.

Staff was present and visible at the main entrance waiting to receive and welcome all guests. Home hotel front desk training checklist circa 2015 by doug kennedy. 39 types of sandwiches classification of sandwich 10 types of trolley used in food and beverage service. Daily tasks list checklist bell desk all shifts hits.

See you around and. Hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions list of hotel front office stationery items. Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee. Front desk services audit checklist for guest arrival experience.

3619 daily tasks list checklist concierge afternoon shift hits. Assess how your staff handles issues or complaints. A polite greeting according to the time of day offer of assistance etc. Take or attach photos of the process.

Evaluate the guest rooms and check if the mattresses are still firm and if the bedspreads are free from rips and stains. All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. Contents introduction 3 front desk duties 4. Front desk services audit check list for check in process.

For a hotel front desk team organization is critical to ensure staff and guest satisfaction. Staff maintained focus on guest was not distracted. Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop. Security staffing audit checklist crime prevention security equipments handling emergency situations etc.

Front desk sop hotel staff training hotel staff job description front office training.